ARRIVAL & ETIQUETTE To ensure that you get the most out of your spa experience with us, we recommend booking at least 7 days before your arrival to avoid any disappointment. Unfortunately, we cannot guarantee availability at short notice, so booking in advance is always the best option.

Please arrive at least 5-10 minutes before your appointment. If you are late, your treatment may have to be shortened in consideration of the next guest. In this situation, the full charge will still be applied. Please arrive in the luxurious robe and slippers provided in your bedroom. For any guest who is not staying with us, a robe and slippers will be provided in the spa for your treatments. Disposable underwear is provided for your comfort during your treatment. If you wish to use our spa facilities, we ask that you please wear your swimming suit. The minimum age requirement to have any treatment is 18 years. Anyone over the age of 16 may have their nails treated.

HEALTH CONDITIONS When making your spa reservation, please advise us of any health conditions, allergies, or injuries you may have that could affect your desired treatment. If you have high blood pressure, a heart condition, are pregnant, or have any other medical complications, we recommend that you consult with your doctor before signing up for any spa services. Please make your spa therapist aware of any medical conditions.

CANCELLATION POLICY Please be advised that a fee of 75% will be applied where the treatment is not cancelled at least 48 hours in advance. If there is a no-show for a treatment a fee of 100% will be charged.